Question: I am having problems with my phone modem. Sometimes when I attempt to connect to my Internet service provider, all of the available lines are in use and I get a busy signal. The problem occurs when I try again later. My modem does not reset from the initial attempt to connect. I get […]
Question: I’m having some difficulty accessing on-line support at Microsoft. I need to download the Office 97 SR-1 update, but when I try to do so, I get an error message. I also got the same message when I tried to access some online information about troubleshooting. I have created a user profile as required […]
Question: I recently purchased CleanSweep and I thought, before I load it and use it, maybe I should check with you to see whether you have any particular comments or warnings. – T.P. Answer: One of the coolest new features of CleanSweep is the way it handles Internet flotsam and jetsam – you know, all […]
Question: I’m looking for a friend’s e-mail address. He’s not answering at the one I have, and I’m not getting a message back saying that the message failed to deliver, either. Is there some place I can look to find him in case he’s changed his address, or to verify that the one I have […]
Question: Where can I download a Winzip file? —Elen Answer: If you’re talking about a ZIP format file, they’re all over the place. I suspect though that you’re looking for a utility called PKZIP or Winzip, to either create or uncompress a ZIP file. More on those utilities below, but first a little background on […]
